Returns that keep revenue
International returns are where cross-border margins usually die. Forto's returns flow is built exchange-first: offer store credit or an exchange before money leaves, issue the label without making your customer create an account, and settle the refund against the original order.
The portal
Customers open the returns portal from their order — no login, no account. They pick the items, get a QR-based return label, and drop the parcel at a carrier point. You watch the status in Returns: label generated → in transit → delivered back → resolved.
The hosted, branded portal comes with Growth and up; the portal embedded in your own store with Pro and up.
Exchange-first resolutions
With exchange flows (Pro and up), the portal offers exchanges, gift cards, and store credit before a refund — each one keeps the revenue in your store.
Where returns go
- ·Returns ship to your own addresses — Forto doesn’t operate return warehouses and won’t pretend to.
Refunds and the money
Refund triggers are configurable: on carrier scan, or on delivery back to you. The refund writes back to the Shopify order automatically and settles against the original shipment’s statement line — one entry from sale to resolution.